1 Chapter 11 Performance Excellence and Organizational Change 2 Outline Explain the importance and scope of organizational change 3 Organizational Change Realities 4 Strategic vs. Process Change 5 Strategic vs. Process Change 6 Cultural Change Culture – the set of beliefs and values shared by the people in an organization. Cultural values often seen in mission and vision statements Firms pursuing TQ often need cultural change Dr. Mahnmood Asad MGT433 7 Elements of a Performance Excellence Culture 8 Why Adopt a Performance Excellence Philosophy? 9 Requirements for Building and Sustaining Performance Excellence 10 Perspectives on Cultural Change 11 American Express Change Process 12 People Roles in Organizational Change 13 Transforming Middle Managers to Change Agents 14 Common Implementation Mistakes (1 of 3) 15 Common Implementation Mistakes (2 of 3) 16 Common Implementation Mistakes (3 of 3) 17 Life Cycles of Quality Initiatives 18 Baldrige Roadmap to Performance Excellence 19 Self Assessment: Basic Elements 20 Importance of Follow-Up of Self-Assessment Results 21 Leveraging Self-Assessment Findings 22 Knowledge Management The process of identifying, capturing, organizing, and using knowledge assets to create and sustain competitive advantage. Knowledge assets refer to the accumulated intellectual resources that an organization possesses, including information, ideas, learning, understanding, memory, insights, cognitive and technical skills, and capabilities. Dr. Mahnmood Asad MGT433 23 Types of Knowledge Explicit knowledge includes information stored in documents or other forms of media. Tacit knowledge is information that is formed around intangible factors resulting from an individual’s experience, and is personal and content-specific. Dr. Mahnmood Asad MGT433 24 Organizational Learning 25 Key Activities of Learning Organizations 26 Internal Benchmarking 27 Organizational Change Theory 28 Teleological Perspective 29 Organizational Change and Total Quality 30 Principles for Managing Change |