On a Windows 10-based computer, the following error message appears on the screen after logging on to Windows: "We can't sign into your account" and all the user files and settings are missing. The problem may occur, because Windows, if the user's profile is corrupted for any reason (e.g. Windows Updates, Malware attack, damaged RAM or HDD) creates a new temporary profile and sign-in the user to it. Show The most common reason that cause the "We can't sign into your account" problem , is the installation of a critical Windows 10 Update. (e.g. the installation of the Windows 10 FALL Creators Update Version 1709). In this tutorial you 'll find instructions to resolve the following problem in Windows 10 OS: "We can't sign into your account. How to FIX: We can't sign into your account (Windows 10 & 8.1 OS).To fix a corrupted profile in Windows 10, 8 & 8.1 OS: 1. Open Command Prompt as Administrator. To do that:
2. At command prompt type the following command to enable the hidden "Administrator" account and press Enter.
3. Restart your computer. 4. Sign-Out from the current user (temporary profile) and login as Administrator. 5. Open Registry Editor: To do that:
6. Navigate to the following key at the left pane: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList 7. Double click at ProfileList registry key, to view its contents. * e.g. If your Account name is "John" then see which S-1-5-21-xxx…" registry key, contains the "C:\Users\John" value. 9. When you find that "S-1-5-21-xxx…" key then select it (at the left pane) and delete it. * * Attention: Delete the "S-1-5-21-xxx…" which contains only your account name at "ProfileImagePath". 10. Now find which "S-1-5-21-xxx…" subkey contains at "ProfileImagePath" the value: "C:\Users\%AccountName.ComputerName%" * * e.g. If your Account name is "John" and the Computer Name is "HP" then see which S-1-5-21-xxx…" registry key, contains the "C:\Users\John.HP" value. 11. When you find that value, double click at "ProfileImagePath" and remove the dot (.) and the computer name from the value data box. Then click OK. * * e.g. Rename the value from "C:\Users\John.HP" to "C:\Users\John" and click OK. 12. Close Registry Editor. 13. Open Windows Explorer and from the View tab click Options. 15. Then from the "C:\Users\%AccountName.ComputerName%" folder (e.g. from "C:\Users\John.HP") copy and paste the following four (4) files to the "C:\Users\%AccountName%" folder (e.g. to "C:\Users\John"): *
* Note: Replace the files in the destination. 16. Restart your computer. 17. Sign-Out from the Administrator account and login with your Account (e.g. John). Your account profile should be back! Other Methods to resolve the "Cannot sign in to your account" Windows 10 issue:
That’s all folks! Did it work for you? If this article was useful for you, please consider supporting us by making a donation. Even $1 can a make a huge difference for us. How do I resolve a Microsoft login problem?Sign in using Safe Mode. Restart your device by selecting Power > Restart. ... . After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.. After your PC restarts, you'll see a list of options.. How do I unlink a Microsoft account from my computer?On an Xbox or Windows device: Sign in to your Microsoft account. On your Windows PC: Sign in to the Microsoft Store.. Sign in with your Microsoft account at account.microsoft.com/devices/content.. Find the device you want to remove and select Unlink.. Review your device details and select Unlink.. Can I bypass the Microsoft login to my computer?Bypass 1: OOBE\BYPASSNRO. Disable the Internet connection before starting setup, e.g., by disconnecting the LAN cable or disabling Wi-Fi.. Windows will display a "Let's connect you to a network" or similar screen. ... . On the screen, use Shift-F10 to open a command prompt window.. Type OOBE\BYPASSNRO and hit the Enter-key.. Why won't my Microsoft computer let me log in?restart the device by selecting Start / Shutdown> Restart. When you see the login screen, hold down the Shift key while selecting Start / Shutdown> Restart. When your PC restarts and you reach the Choose an option screen, select Troubleshoot> Advanced Options> Boot Settings> Restart.
Why do I need a Microsoft account to log into my computer?A Microsoft account is usually required to install and activate Office versions 2013 or later, and Microsoft 365 Family or Personal. You might already have a Microsoft account if you use a service like Outlook.com, OneDrive, Xbox, or Skype; or if you purchased Microsoft 365 or Office from the online Microsoft Store.
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