Hey guys. This is the first time I've encountered this particular problem on my current laptop. For almost 6 hours, my laptop has been on 0% battery. It says that it's plugged in, but I don't know whether it's charging or not because it doesn't say "charging" or "not charging" next to where it says plugged in. My laptop is the ASUS X451CA and it operates Windows 10. I've had it for just slightly over two years now. The battery isn't one of the batteries where you can just easily take it out, it's one of those batteries where you have to unscrew the screws with a screwdriver to get it out. This isn't the first laptop where I've experience this problem, but it's the first time it's happened to me in years and I've completely forgotten what to do and how to fix the problem. Show
What should I do to fix this? If Your Original Laptop Battery Or Your New Xtend Replacement Battery Is Not Charging To 100%Questions? Call us at 866-514-2590Does your original battery discharge correctly, but never recharge to a higher percentage? If your battery will not recharge at all, but will still discharge correctly, you are likely experiencing a problem with your charge system. Most commonly this means your adapter is beginning to fail, or you have damaged the power socket on the side of the computer where the charger plugs in. In more rare cases you could have experienced a failure in the charge circuit on the motherboard. Does your battery correctly discharge and recharge even though it does not reach 100%? If your battery will discharge and recharge, but gets stuck at a
percentage less than 100%, you may have a failed cell in your battery, a problem with your power management settings, or a software calibration issue Battery Report: Power Management: Software Calibration: Often with new batteries, the operating system is unable to correctly measure the charge in the new battery. Your battery may be fully charged, but the power gauge is giving you a false reading. This can be because of some stored data relating to the former battery. If your laptop
battery is not charging to 100% you may need to calibrate your battery. Laptop Battery Power Cycle:
If the �Power Cycle� did not help, a full �Re-Calibration� might be needed. Below are the directions for calibrating the battery software: Note: If your computer will not recharge the battery at all this calibration will not help. This process may cause the battery to fail permanently if you are unable to recharge the battery immediately following the discharge. Laptop Battery Calibration For Windows:
Laptop Battery Calibration For Mac:
If the re-calibration is performed correctly and does NOT fix the problem a new battery should correct the issue. Does your laptop say its charging to a certain percentage but turn off as soon as you unplug the AC adapter? If your computer shuts down immediately after unplugging the AC adapter, your battery has failed completely. The most common reason this happens is that the battery ran out of power completely. If a laptop battery runs to 0% and does not get recharged right away the computer will not allow that battery to be used again. Laptop batteries have a computer chip inside each battery. This chip monitors the battery status and requests a charge from the laptop when required. The chip requires a small amount of energy from the battery to continue functioning. When the battery loses all charge the computer can no longer communicate with the battery, and as a safety precaution, the computer will not allow electricity to be sent to the battery. Without the software in the chip to restrict the flow of electricity there would be a potential fire threat, so the laptop refusing to use the battery is a safety feature. Unfortunately, this is a non-fixable state, and a new battery is the only solution. If your original battery still charges and discharges but your Xtend replacement battery will not, the new battery may have run to 0% or it may be a defective unit. This may be an indication that you need to replace your AC Adapter. It is more difficult to charge a new battery than it is to charge an older "broken in" battery. If your AC adapter is not outputting the correct amount of power you can run your computer, and charge an old battery, but you may be unable to charge a brand new battery. If neither battery will recharge, you are most likely experiencing a failure in the laptop charge system (AC adapter, charge port, or motherboard charge circuit). If your new battery will not charge the following chart may help you troubleshoot your problem. Questions? Call us at 866-514-2590How do I fix my 0 battery on my laptop?Other things you can try..... Run Windows 10 Battery Diagnostics. ... . Check if Your AC Power Supply is Properly Connected. ... . Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues. ... . Test with Another Charger. ... . Remove All External Devices. ... . Check Your Connectors for Dirt or Damage.. Why my battery percentage is not showing in laptop?Choose Select which icons appear on the taskbar, and then turn on the Power toggle. (Note: The Power toggle is not visible on a system such as a desktop PC that doesn't use battery power.) If you still don't see the battery icon, select Show hidden icons on the taskbar, and then select the battery icon.
Why is my laptop plugged in but not charging?Common culprits include a faulty motherboard, damaged charging circuits, and malfunctioning battery sensors. Your particular make and model of laptop will likely have its own unique issues, and a seasoned tech support operator will have seen all of them.
Is it OK to drain laptop battery to zero?For long-term battery health today, the best tactic is to avoid charging it all the way to 100 percent or letting it run down to zero, says Antonette Asedillo, who oversees CR's computer testing. "Ideally, you want to keep your battery charged between 20 and 80 percent."
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