Which one of the following is an element of the completion phase of the three step writing process?

The modern business world is driven by fast-paced communication, so accurate and precise writing has never been more important.  When composing any form of business writing, it is crucial to understand the basic three-step writing process.  Taking the time to learn how to properly (1) plan, (2) write, and (3) complete each piece of business writing you compose can drastically improve your writing skill and accurately prepare you for future business writing.

*All information regarding the three-step writing process comes from the book Excellence in Business Communication*

As mentioned above, the first part of the three-step writing process is PLANNING.  A writer must analyze the writing situation, collect relevant information to include, determining the appropriate target audience, and finally organize and lay out all the collected information.

Because the planning stage involves creating an outline for the actual piece of writing, it may be the most important and longest step of the three.  Using the three-step writing process properly will ensure that your message is both effective and efficient.

The second part of the three-step writing process is the actual WRITING itself.  When composing your message, focus on connecting with your audience by using a "you" attitude, which requires looking at the situation from your reader's perspective.  Ideally, this will yield better understanding and generally sounds more polite and understanding.  Choose words that most effectively get your point across, and will do so in a clear manner. 

The final step of the three-step writing process involves COMPLETING your message.  After you have composed your writing, revise its content by checking its readability.  Then focus on using design elements like bullet points or bold/italicized words to make it look professional.Once you have finished editing its layout, check for any spelling or grammatical errors.  It is always a good idea to have someone else proofread your work as well.  Finally, when you are ready to distribute your message, deliver it through the appropriate medium, and make sure any necessary attachments are grouped with your message.

Citation: Thill, John V., and Courtland L. Bovée. "Planning Business Messages." Excellence in Business Communication. 10th ed. Boston: Pearson, 2013. N. pag. Print.

To give you a better understanding of how to apply the three-step writing process to a real-world situation, I have attached three documents in which I used this process to complete.  I have also provided a short summary of the requirements for each document.  You can read each of the requirements as though they have been given to your from a manager.  Underneath each requirement summary will be the link to the document I completed for that assignment.

Email Assignment: Your employer, Ford Motor Company, has received many complaints from employees regarding the quality and content of employee e-mail messages. These complaints are growing, with consequences ranging from lost productivity due to unclear messages, to strained business relationships due to inappropriate tone. Since e-mail is an “information technology” and you are Director of IT, it is your responsibility to address this issue.

Click here for the email assignment.

Negative News Memo: First, through your own informal research, locate a business that is experiencing some type of problem which needs to be communicated to employees – such as mass layoff, closing a location, product quality issues, etc. Then create a memo directed toward all employees that communicates this information and reassures all readers that the company has their best interests at heart.

Click here for the negative news memo.

Direct Reply Letter: As a customer service representative at NostalgicCandy.com, you have received a letter from a customer interested in some specific products your company may have to offer. You usually receive online requests for information, so this is a bit different. Respond to Mrs. Jane Doe by answering her questions while at the same time promoting your products and goodwill towards your company. Use NostalgicCandy.com to gather information.

Click here for the direct reply letter.

The focus of my writing for each of these assignments was to complete them using the three-step writing method.  For each piece of writing, I focused on planning appropriately beforehand, composing the necessary information in a clear and concise manner, using professional formatting techniques, and writing directly to my target audience.  After reading through my responses, you can gain a better understanding of how to apply the three-step writing process to your own writing.

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