When a CMAA communicates information that contains PHI Which of the following means is appropriate?

Which of the following is a financial report that is generated by a practice management system?

Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement?

In order to maintain an accurate record of medical practice payments, medical administrative assistant should enter all payments made by the facility into what?

A software management program

Which of the following should a referring provided verify when giving referrals?

93. Which of the following is a step in the annotation process?

54. Which of the following is the best financial approach for a medical administrative assistant to take to minimize collection accounts?

C. Maintain current patient information

What is the purpose of a matrix?

To indicate when the provider is unavailable to treat patients

A provider leaves town without leaving a contact number and coverage for patients. He is at risk for being accused of which of the following?

A patient requests a follow-up visit for an unavailable time slot. Which of the following is most appropriate for a medical administrative assistant to take?

Schedule an appointment closes to the requested time slot

57. Which of the following is the most appropriate statement by the medical administrative assistant if a patient is unable to pay her balance?

B. We require a payment arrangement before continuing with your care

Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change ?

Notify all patients of the fee schedule policy change

Which of the following actions should a medical administrative assistant take to reconcile a bank deposit at the end of the day?

Make sure the total of checks and cash equal the deposit slip amounts

99. A patient wants to update his medical record to include medication sensitivity information he failed to provide. Which of the following actions should the medical administrative assistant take?

Make a new entry to update the previous information.

Which of the following forms is required to ensure a clean claim for an established patient

A third-party payer is requesting documentation to support billed services. What is the appropriate document the medical administrative assistant should forward to the third-party payer?

Which of the following is a court order to mandate appearance produce medical records for a trial?

53. Which of the following is the appropriate for a medical administrative assistant when handling a rejected health insurance claim?

C. Verify coding compliance and resubmit and claim for adjudication

92. Where should a medical administrative assistant verify third party benefits

Which of the following must be provided to a patient on a first visit, as required by HIPPA ?

B. Notice of privacy practice

A $15 in applied balance remains after applying payments from remittance advice (RA). Which of the following is the medical administrative assistants first step in reconciling the balance?

Review the detail of the line item application

Which of the following allows employees to access information regarding workplace safety ?

Which of the following is the best way for a medical administrative assistant to greet an established patient when entering the physicians office for an appointment?

Good afternoon, Mrs.Johnson.

52. Which is an INNAPROPRIATE use of an office memo?

C. To communicate directly with an individual

A dentist office increases the cost routine teeth cleaning. The medical administrative assistant should take which of the following actions?

When a medical administrative assistant transmits a medical record, which of the following document is required?

Release of information authorization form

A medical administrative assistant should take which of the following actions when auditing payments made through petty cash?

Create a petty cash disbursement journal

In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature ?

What is the correct amount the medical administrative assistant should submit to the secondary insurance company if the encounter balance is $360 and the patient has two plans with an 80/20 split?

A patient call the physician office and asks for her test results. Which of the following is the appropriate action for the medical administrative assistant to take?

Take a message and have the provider return the call

Which of the following is a data security measure that limits viewing of a patient's records?

56. When is it appropriate for a medical administrative assistant to use a speaker phone when listening to office voicemail?

A. When assistant confirms patients have left the office for the day

Which of the following procedures is best for a medical administrative assistant to track unpaid vendor invoices?

Place the unpaid invoices in an alphabetical vendor folder

What is the main purpose of a day sheet?

To ensure accurate accounting

When a medical administrative assistant makes arrangements for staff member to attend a conference, what is the most important step for keeping the office informed?

Distribute the travel itinerary

When returning laboratory results, a medical administrative assistant should take which of the following actions after pulling the patients chart and flagging abnormal results

Place the results on the provider's desk for review

Which of the following should a medical administrative assistant consult to find the proper method of scheduling an appointment for a particular office?

Which of the following is the purpose of the encounter form?

59. Once a physician signs an advanced directive, the medical administrative assistant should have which of the following witness the signature?

C. Non-affiliated individual

Which of one his following types of files should a medical administrative assistant maintain in order to remind patients of future appointments or procedures

Before adding medical records to a patient's chart, the medical administrative assistant should take which of following actions

Ensure the provider has initialed reports

When submitting claims to third party payers, the medical administrative assistant should retrieve information about which of the following

When scheduling an inpatient admission, which of the following steps must a medical administrative assistant take first?

Pre certify the admission with the insurance company

Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments?

Call patients 1 to 2 days before a scheduled appointment

Which of the following is an example of incidental disclosure?

Having a sign-in sheet detailing the reason for each patients visit at check-in.

Which of the following is required to establish a medical necessity on the patients ecounter form

60. In which of the following locations should a medical administrative assistant store valued office items such as checkbook a, prescription pads and acces keys?

Informed consent is required in which of the following situations ?

Which of the following is correct about continuing education units (CEUS)?

CEUs keep health professionals current with certification renewal requirements

When the medical administrative assistant communicates information that contains PHI, which of the following means is appropriate

A provider is running 30 minutes behind schedule because of an early morning emergency. What action should the medical administrative assistant take to maintain effective scheduling in the office?

Inform waiting patients that an emergency has caused a delay in the schedule and they can wait or reschedule.

96. Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance?

Needlestick and sharp injuries report

A medical administrative assistant should include which of the following in the compliance plan when training new medical administrative assistant?

Which of the following terms indicate the improper release of PHI

Breach of confidentiality

Which of the following is the purpose of the encounter form?

To save time and improve accuracy in data entry

If a provider fails to report patient information regarding child abuse, the provider may be charged with which of the following ?

When a medical administrative assistant transmit a medical record, which of the following documents is required ?

Which of the following actions is a medical administrative assistant required to take when providing PHI to authorized recipients?

Maintain a disclosure log

Which of the following actions should a medical administrative assistant take if a patient has an existing workers compensation case ?

A. Obtain a carrier case number

Who is responsible for obtaining pre-authorization for inpatient hospitalization?

The provider performing the procedure

Which of the following is a medical administrative assistant function in an audit process?

97. A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent the scenario?

Verify insurance eligibility prior to scheduling new patients.

Which of the following letter styles is most efficient ?

When a provider requests a patient to have a diagnostic test at a hospital, what action should the medical administrative assistant take?

Schedule the test with the hospital

Which of the following describe the birthday rule?

The parent whose day of birth occurs earlier in the calendar year hold the primary policy for the defendant children.

Which of the following oversees workplace safety?

What reports is produced using practice management software?

A patient calls into the physicians office complaining of chest pains. Which of te following is the most appropriate action for the medical administrative assistant to take?

Advise the patient to call emergency services

In order for a medical office to develop and maintain a current list of community resources related to patient health care needs the medical administrative assistant must determine which of the following?

Anticipated patient of demographics

Which of the following is the most efficient way for a medical administrative assisstant to collect payment for services ?

A. Collect patient due amounts of the time of visit

A provider's office receives a remittance advice showing a denial code . The medical administrative assistant creates a formal written request for the review of the rejected claim. The assistant should use what format?

After opening a report from a patient's previous provider, which of the following is the medical administrative assistant next step?

Give the report to the patient's current provider for review

95. During which of the following processes is a medical administrative assistant relieved from gaining authorization from a patient?

Release of information to the department of health

Which of the following is the primary reason or a medical administrative assistant to document no-shows and cancellations with less than 24 hour notice?

To update patient records

Fee schedules are based on which of the following?

58. Which of the following is appropriate use of a tickler file?

B. To remind staff of date specific tasks

Which of the following should a medical administrative assistant explain to the new patients prior to an initial visit?

The procedure to cancel an appointment

A collected specimen needs to be sent to an outside laboratory. Which of the following is the first action the medical administrative assistant should take?

Process the requision for shipment

A patient calls and has a question about her prescription dosage as it relates to her condition. Which of the following actions is most appropriate for the medical administrative assistant to take?

Route the call to the physician

A physician abruptly terminates a physician patient contract. This can lead to:

Abandonment of the patient

91. Which of the following actions is required by a patient when requesting a copy of her medical record?

Complete a Record Release Authorization

An older adult patient presents to the physician office with this alder adult daughter to clarify when to take his new medications. Which of the following actions should the medical administrative assistant take?

Advise the daughter and patient that the physician will speak to them about the prescription

Which of the following is a function of a business associate under HITECH?

collecting delinquent accounts

Which of the following Types of referrals is used in an emergent situation?

When th patient requires a diagnostic procedure, which of the following is required

Written order from the provider

A medical administrative assistant should take which of the following actions when documenting a prescription refill

Retrieve the patient's medical record and verify the dosage

Which of the following should a medical administrative assistant complete of a Medicare provider believed a procedure may not be covered by Medicare?

Advance Beneficiary Notice

Which of the following office procedures is outside the scope of practice for a medical administrative assistant?

Signing for a court ordered subpoena issued for the office

Before scheduling a patient for surgery, a medical administrative assistant must verify which of the following?

Completion of presurgery laboratory values

A physician is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is the most appropriate way for the medical administrative assistant to manage the patients?

Try to reschedule the appointments before the patients leave

A patient presents to the physician office with flu-like symptoms. What action should the medical administrative assistant take first?

Move the patient to an isolated location.

A medical administrative assistant created an invoice for the remaining percentage of an encounter fee after receiving a copayment.this portion is considered which of the following?

During the patient check-out procedure, a medical administrative assistant should take which of the following actions ?

C. Schedule a follow-up appointment

55. When is it appropriate for a medical administrative assistant to release test results to a family member?

D. When the patients provides a signed release of information that identifies the family member

The individual record of the amounts owed and apid by each patient is found in which of the following ?

100. Which of the following actions should a medical administrative assistant take when collecting money owed by a patient?

Clarify the patients financial responsibility policy.

94. Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit?

51. Several patients cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take?

B. Contact patients who are on the waiting list

98. For medical billing purposes, which of the following is a good practice for a medical administrative assistant to update information from established patients?

Request verification of current patient information at each visit.

When creating a retention schedule for patient medical records, a medical administrative assistant should consult what?

Which of the following is the best way for a medical administrative assistant to address collection of copayment?

How would you like to pay today?

The 15 year old daughter of a patients requests an HIV test. Which of the following forms of consent ensures the minor's privacy?

Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination? Inform the patient of the appointment cancellation policy.

Which of the following greetings by a medical administrative assistant is appropriate when answering the telephone? "Good afternoon, cardiology clinic, Mary speaking.