A Wi-Fi or LAN (Ethernet) connection is crucial for you to make the most out of your PS4. With a stable internet connection, you can play, watch and talk with your friends via the PlayStation Network. Your console can also download the latest app and software updates when it’s connected to the internet. Show However, longtime users of the PS4 console have reported a problem with the LAN cable connection. Although it’s easy to switch to a Wi-Fi or wireless connection, some users still do prefer a LAN connection due to its stability and consistent speed. This guide will show you how to fix your PS4 when it shows the LAN Cable Not Connected message. If the LAN disconnects while you are fetching data from a Sony datacenter, then you may get the message PlayStation 4 Error Code WS-37469-9. PS4 LAN Cable Not Connected FixesWhen your PS4’s Ethernet port is not working, it can be quite overwhelming to fix. Fortunately, we listed some of the most effective solutions to the PS4 LAN Not Connected issue. The first thing to do is to check your cable connections; if your Ethernet cable is bent or has a tear, it’s best to replace it since it might be causing this connection issue. Another trick is to clean your PS4’s Ethernet or LAN ports. Check and dislodge any dust and debris that is stuck inside using a soft brush. Avoid using aggressive brushes and liquids when cleaning all ports to avoid damage and risks of electric shock. If all cables are in proper condition, along with the ports, you can proceed with trying the fixes below. Make sure to follow every fix until you find the one that’s effective for your console. Fix #1: Power Cycle your PS4One of the most common fixes that can work on any glitch or error is power cycling. This resets all apps and other processes of your console that might be causing the LAN Cable Not Connected issue. To power cycle your PS4, follow these steps:
Fix #2: Reboot your Internet RouterSimilar to the fix above, you can do a power cycle on your router to reset all incoming and outgoing connections. Some users have said that rebooting their router has solved the PS4 Ethernet Port Not Working issue. To reboot your internet router, follow the steps below:
Fix #3: Set Up a Static IP Address for your PS4A static IP address is a kind of IP address that does not change or is remembered by your device, its apps, and the websites that you visit. Switching to a static IP address from a dynamic one reportedly helps in solving the PS4 LAN Cable Not Connected issue. To set up a new static IP address on your PS4, do the following:
Fix #4: Configure DNS Settings on your PS4A DNS or Domain Name System is used for finding out a computer’s name and its corresponding IP address. Editing your PS4’s DNS Settings can help reset your connection, therefore eliminating bugs and helping you to solve the Ethernet connection problem on PS4. To configure DNS Settings on PS4, follow these steps:
Fix #5: Rebuild Database of PS4If your console experiences various errors, including the LAN Cable Not Connected error, a Database Rebuild is an effective solution. It deletes all unnecessary and temporary junk files that might do more harm than good. Also, the duration of a Database Rebuild will depend on the number of installed apps and games on your PS4. To do a Database Rebuild on your PS4, follow the steps below:
If none of these methods work, please check out our article which deals with when your ethernet is not working but wifi is. It is more specific to laptops, but may give you ideas how to fix your problem. We also have a fix if your PS4 Fan is too Loud. Check it out and enjoy the quiet! Final ThoughtsLAN connections on PS4 can sometimes have problems. If you’re still experiencing the same issues, you can try plugging in your LAN cable to your computer’s Ethernet port and see if it receives a connection. Once it receives one without any problems, the fault may be on your PS4’s Ethernet ports or software. If your PS4 has more than one Ethernet port, try every port and see which one works. However, when the problem is on your ISP’s side, it’s best to contact their customer service for technical assistance. Cookies are disabled We're sorry, cookies are disabled in this browser. To view this site, please enable cookies.
PS5 wired connection
You can connect to the Internet with the PlayStation 5 console using a LAN cable (for a wired connection) by going to Settings > Network > Settings > Set Up Internet Connection > Set Up Wired LAN.
Please note, PS5 consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
You can manually set the following settings before your PS5 console connects to the network:
Important: If you are not familiar with these settings, please ask your ISP or network administrator.
To access PlayStation Network you need to sign in with your account details or create a new account for PSN.
Create an account for PSN PS5 wireless connection
You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.
Please note, PS5 consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.
You will be able to change the following settings:
Important: If you are not familiar with these settings, please ask your ISP or network administrator.
If the Wi-Fi network you want your PS5 console to connect to is password protected, it will display a padlock icon. You will need to enter the home network security code (WPA, WPA2, WEP). This code may be found:
To access PlayStation Network you need to sign in with your account details or create a new account for PSN.
Create an account for PSN
PS4 wired connection
You can connect to the Internet with the PlayStation 4 console using a LAN cable (for a wired connection) by going to Settings > Network > Set Up Internet Connection and selecting Use a LAN Cable.
Your PS4 console will automatically detect your network and connect to it. Custom Settings:You can manually set the following settings before your PS4 console connects to the network:
Important: If you are not familiar with such parameters, please select Easy or obtain this information from your ISP or network administrator.
If the connection is successful, you will be prompted to Test Internet Connection, finalising the setup process. Note: PlayStation Network sign-in will fail when testing your Internet connection. To access PlayStation Network you need to sign in with your account details. Head to Settings > PlayStation Network/Account Management > Sign In or create a new account for PSN.
Create an account for PSN PS4 wireless connection
You can connect to the Internet with the PlayStation 4 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Set Up Internet Connection and selecting Use Wi-Fi.
Your PS4 console will automatically detect any wireless networks available within its range and will automatically connect to the one you select. Custom Settings:Your PS4 console will automatically detect any wireless networks available within its range, and once you select the network you want to connect to, it will allow you to manually change the following settings:
Important: If you are not familiar with such parameters, please select Easy or obtain this information from your ISP or network administrator.
If the Wi-Fi network you want your PS4 console to connect to is password protected, it will display a padlock icon on the right side of the screen. You will need to enter the home network security code (WPA, WPA2, WEP). This code may be found:
If the connection is successful, you will be prompted to Test Internet Connection, finalising the setup process. Note: PlayStation Network Sign-in will fail when testing your Internet connection. To access PlayStation Network you need to sign in with your account details. Head to Settings > PlayStation Network/Account Management > Sign In or create a new account for PSN.
Create an account for PSN |