What process that begins with problem identification and ends with the evaluation of implemented solutions?

What is the problem?
How did you discover the problem?
When did the problem start and how long has this problem been going on?
Is there enough data available to contain the problem and prevent it from getting passed to the next process step? If yes, contain the problem.

What data is available or needed to help clarify, or fully understand the problem?
Is it a top priority to resolve the problem at this point in time?
Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team.
Consider a Lean Event (Do-it, Burst, RPI, Project).
∙Ensure the problem is contained and does not get passed to the next process step.

What is your end goal or desired future state?
What will you accomplish if you fix this problem?
What is the desired timeline for solving this problem?

Identify possible causes of the problem.
Prioritize possible root causes of the problem.
What information or data is there to validate the root cause?

Generate a list of actions required to address the root cause and prevent problem from getting to others.
Assign an owner and timeline to each action.
Status actions to ensure completion.

Implement action plan to address the root cause.
Verify actions are completed.

Monitor and Collect Data.
Did you meet your goals defined in step 3? If not, repeate th 8-Step Process.
Were there any unforeseen consequences?
If problem is resolved, remove activities that were added previously to contain the problem.

Look for additional opportunities to implement solution.
Ensure problem will not come back and communicate lessons learned.
If needed, repeat the 8-Step Problem Solving Process to drive further improvements.

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