by: Lhynnelli Quick Checklist for Effective Communication: (1) Open ended questions (2) Focus on feelings (3) State behaviors observed (4) Reflect, restate, rephrase verbalization of patient (5) Neutral responses Effective Communication: (1) Appropriate (2) Simple (3) Adaptive (4) Concise (5) Credible Therapeutic Technique 1. Offering Self
2. Active listening
3. Exploring
4. Giving broad openings
5. Silence
6. Stating the observed
7. Encouraging comparisons
8. Identifying themes
9. Summarizing
10. Placing the event in time or sequence
11. Voicing doubt
12. Encouraging descriptions of perceptions
13. Presenting reality or confronting
14. Seeking clarification
15. Verbalizing the implied
16. Reflecting
17. Restating
18. General leads
19. Asking question
20. Empathy
21. Focusing
22. Interpreting
23. Encouraging evaluation
24. Suggesting collaboration
25. Encouraging goal setting
26. Encouraging formulation of a plan of action
27. Encouraging decisions
28. Encouraging consideration of options
29. Giving information
30. Limit setting
31. Supportive confrontation
32. Role playing
33. Rehearsing
34. Feedback
35. Encouraging evaluation
36. Reinforcement
Avoid pitfalls:
Non-therapeutic Technique 1. Overloading
2. Value Judgments
3. Incongruence
4. Underloading
5. False reassurance/ agreement
6. Invalidation
7. Focusing on self
8. Changing the subject
9. Giving advice
10. Internal validation
Other ineffective behaviors and responses:
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