How do I install McAfee on my computer?

McAfee Internet Security is a complete virus and online protection suite provided free of charge to Shaw customers using Windows computers.

Before you start

Before installing McAfee Internet Security, remove any existing antivirus apps from your computer. If you have an old version of Shaw Secure (Powered by F-Secure) the installation process below will automatically remove it for you. If you are using a third-party antivirus app like Norton AntiVirus or Microsoft Security Essentials, visit the app publisher's support website for uninstallation instructions.

To install McAfee Internet Security:

1. Visit https://my.shaw.ca.
2. Sign in to your My Shaw account.
3. Click My Services and select Internet.
4. Scroll down to McAfee Internet Security and click Free Download.
5. In the subscription window, enter your first name, last name, and email address.
   • If you previously registered for McAfee Internet Security, the button will say Re-download, and you can skip to Step 7. 
6. Click Subscribe.
7. On the confirmation screen, click Download.

The McAfee website will open in a browser window. Follow the on-screen instructions to complete your installation. You will see an "Installation Complete" message when finished.

Troubleshooting Tip

If you receive the error message "A system error has occurred. Please try again", restart your web browser and try again.

The serial number that displays on-screen is only valid for a short period of time and is unique to your installation.

Downloading McAfee Security from Bell

Downloading McAfee Security from Bell

To activate McAfee® Security from Bell, you must download and install it on your home computer.

Download McAfee

1. Click the button above to log in to MyBell.
2. A new window will open with the McAfee Security My Account dashboard (If the page does not open check your Internet browser popup settings).
3. Select the ‘+’ sign near the top of the page to install it on a new device.
   
4. Select whether you want to install the software on a PC or Mac and then click Download.
   

5. Select the product you'd like to install and click Download.

   McAfee Security from Bell Good comes with your Internet service. If you've subscribed to additional options, these will also be listed.

6. Read and accept the License Agreement and copy your serial number.

   IMPORTANT: You'll need your serial number to install the software.

7. Click Download and follow the on-screen instructions.

Note: If you subscribe to McAfee Security from Bell Better or Best editions, you can also install it on your Android.

McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. in the United States and other countries.

System requirements

Operating Systems

• Windows 10 (32- and 64-bit)
• Windows 8.1 (32- and 64-bit)
• Windows 8 (32- and 64-bit)
• Windows 7 (32- and 64-bit)
• Mac OS X 10.10 and higher
• Google Android smartphones and tablets 4.1 or higher

Browsers

• Internet Explorer 10 and higher
• Firefox
• Google Chrome
• Safari

Hardware

• 2 GB RAM
• 500 MB free drive space
• 1 GHz processor

Installing on a PC

Installing on a PC

1. The installer will launch a pre-install scan to check your computer for existing anti-virus software or threats.
2. Enter the serial number that was provided when you downloaded the software and click Next.
3. On the Install Now page, select Complete and click Next.
4. When the installation is complete, click Done.

McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. in the United States and other countries.

Installing on a Mac

Installing on a Mac

1. Launch the DMG file and select the McAfee® Installer.
2. Accept the software license agreement and click Continue.
3. Enter your computer password to allow the new software to be installed.
4. Enter the serial number that was provided when you downloaded the software and click Next.
5. When the installation is complete, click Finish.

McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. in the United States and other countries.

Uninstalling

Uninstalling

Windows 8 and 10

1. Close all McAfee® program windows.
2. In the Start screen, type "Programs and Features" (If it is not visible, click Settings in the list on the right).
3. Click Programs and Features in the list on the left.
4. Select McAfee Internet Security or McAfee Total Protection.
5. Click Uninstall and follow any on-screen prompts.

Windows 7 and Vista

1. Close all McAfee® program windows.
2. Click Start, Search, type Programs and Features, and click Go.
3. Double-click Programs and Features.
4. Select McAfee Internet Security or McAfee Total Protection.
5. Click Uninstall and follow the on-screen prompts.

Windows XP

1. Close all McAfee program windows.
2. Click Start, Settings, Control Panel.
3. Double-click Add or Remove Programs.
4. Select McAfee Internet Security or McAfee Total Protection.
5. Click Remove and follow the on-screen prompts.

Mac OS

1. Open Finder.
2. In the Go menu, select Applications.
3. Double-click the uninstaller McAfee Internet Security.
4. Check the box beside Uninstall SiteAdvisor, if required.
5. Click Continue.
6. Enter your computer’s admin password and click OK.
7. Click Finish.

McAfee uninstall tool

You can also uninstall all McAfee software using the McAfee Consumer Product Removal (MCPR) tool (Windows only) To do so:

1. Download the MCPR tool and save it to a folder on your computer.
2. Navigate to the folder where you saved the file, and double-click MCPR.exe.
3. When you see the User Account Control dialog box, click Yes.
4. At the McAfee Software Removal screen, click Next.
5. Click Next to accept the license agreement.
6. When prompted, type the CAPTCHA information, which is case sensitive, and then click Next.
7. When you see the message CleanUp Successful, restart your computer. Your McAfee product will not be fully removed until you have restarted.

McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. in the United States and other countries.

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