If a patron wants to ban themselves from a venue or gambling activity, they must complete a Self-exclusion notice (Form 3A) and give it to the gambling provider. Show
The gambling provider must process the Form 3A and complete a Self-exclusion order (Form 3B) as instructed in the Queensland responsible gambling resource manual for their respective industry sector. Patrons can also request assistance to self-exclude from one or more venues remotely, without having to physically enter a venue. Here, a Gambling Help service representative will help the patron to complete the Self-exclusion notice (Form 3A), as well as an Authority and identification form, which will allow the Gambling Help service to liaise with the venue/s on the patron's behalf. The venue/s will send a copy of the completed Self-exclusion order (Form 3B) to the patron and the Gambling Help service. A self-exclusion will take effect immediately and remain in force for up to five years, but there is a 24-hour cooling off period. See the video below to find out how self-exclusion works.
Contact the relevant organisation for help with self-excluding from their venues or programs. Please note that you are able to exclude from any venue in Victoria using either the Australian Hotels Association or Community Clubs Victoria program – you will not need to sign two deeds. Victorian hotelsSpeak to the venue staff or contact the Australian Hotels Association (AHA) self-exclusion program on (03) 9654 3491 or visit the AHA website. Victorian clubsCall the Community Clubs Victoria self-exclusion program on (03) 8851 4949 or visit the Victorian Clubs website. Crown CasinoCall the Crown Responsible Gaming Support Centre on 1800 801 098 for information about the Crown Casino self-exclusion program. TABCall 1800 882 876 Customer Service Centre for information about Betcare, Tabcorp's wagering self-exclusion program, or talk to staff at any TAB outlet. You can also call 1800 646 132 to initiate the online account self-exclusion process. Gambling websitesMost reputable gambling websites will allow you to block yourself from holding an account with them. Below are links to self-exclude from various gambling websites:
You can also buy software that will block your computer from accessing gambling sites. Find out more on how to do this here.
Self-exclusion (or self-banning) is a voluntary process where a person with a gambling concern excludes themselves from areas of specific gambling venues, or online providers. It can provide a concrete tool to help keep you safe from excessive gambling. All Australian gambling providers are required to provide customers with the option to self-exclude from their venue or products. So whether someone wants to ban themselves from entering the premises of venues such as clubs, pubs or TABs or from placing a bet on gambling websites such as SportsBet, TattsBet or Tattersall's, self-exclusion is available. Self-exclusion is not available from sites registered outside Australia. There are no costs involved and there is a minimum period of exclusion agreed upon when you join a program. Information about how to arrange self-exclusion is available at venues and Australian gambling websites. For online sites, you are able to download and complete a self-exclusion application form from the sites. In general search under Responsible Gambling or Self-Exclusion. Some examples with links are provided below: TAB (BetCare) Tattersalls Lotto Here are some ways you can try to self-exclude depending on how you gamble:
For venue self-exclusion, you will generally have an interview, sign a deed of self-exclusion, which nominates the venue/s or areas of a venue you will be excluded from. By signing the deed you agree that you will not enter the restricted gaming area and give staff permission to remove you if you enter. At the interview you will have your photograph taken. This photo is only available to appropriate staff members of the nominated gaming venue/s so they can help enforce the self exclusion. If you decide to self-exclude, your details are treated with discretion at all times. There is no charge for self-exclusion from gaming venues or online gambling. Who do I contact?Different states and territories have different regulations, time frames and methods of participation. For information and procedures on how to exclude yourself from the different providers in your area, visit your state or territory page. You can also find out more by chatting with one of our counsellors – start by signing up today.
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The term "self-exclusion" or "voluntary exclusion" usually refers to a policy enacted by some governments and/or individual casinos as a way of addressing the issue of problem gambling. In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list. If their application is accepted, the person in question becomes legally banned from all participating casinos within the self-exclusion coverage area. If a person who has been added to the self-exclusion list enters or attempts to enter a casino that participates in the self-exclusion program, they can be arrested and charged with trespassing.[1] In addition, any chips, tokens, credits or other winnings in their possession at the time of arrest can be confiscated or invalidated. The participant must complete the form voluntarily.[2] Self-exclusion programs are available in the US, the UK, Canada, Australia, South Africa, and other countries. EffectivenessGambling self-exclusion programs seem to help some (but not all) problem gamblers to gamble less often.[3] Some experts maintain that casinos in general arrange for self-exclusion programs as a public relations measure without actually helping many of those with gambling problems. A campaign of this type merely "deflects attention away from problematic products and industries," according to Natasha Dow Schull, a cultural anthropologist at New York University and author of the book Addiction by Design who was interviewed for The Fifth Estate in Canada.[4] Other experts believe that self-enforcement is part of the problem gambling addict's own responsibility, as one aspect of any therapy program. "Without such acceptance of responsibility, much of the effectiveness of self-exclusion programs would be lost", as one explained.[5] There is also a question as to the effectiveness of such programs, which can be difficult to enforce.[6] In the province of Ontario, Canada, for example, the Self-Exclusion program operated by the government's Ontario Lottery and Gaming Corporation (OLG) is not effective, according to investigation conducted by the television series, revealed in late 2017. "Gambling addicts ... said that while on the ... self-exclusion list, they entered OLG properties on a regular basis" in spite of the facial recognition technology in place at the casinos, according to the Canadian Broadcasting Corporation. A CBC journalist who tested the system found that he was able to enter Ontario casinos and gamble on four distinct occasions, in spite of having been registered and photographed for the self-exclusion program. Reminding viewers that the problem gambler must accept some responsibility after requesting self-enforcement, an OLG spokesman provided this response when questioned by the CBC: "We provide supports to self-excluders by training our staff, by providing disincentives, by providing facial recognition, by providing our security officers to look for players. No one element is going to be foolproof because it is not designed to be foolproof".[4] As OLG literature confirms, the enforcement by a casino cannot be expected to be 100% foolproof. "If you attempt to re-enter a gaming facility in Ontario, your image may be captured by cameras and you may be automatically detected by security."[7] A 2019 UK investigation showed the limits of self-exclusion schemes, when it was reported that players could circumvent exclusion by simply changing their email address, or by changing a letter in their names. The UKGC suggest a multi-layered solution to the problem.[8] Liquor self-exclusionThe term "self-exclusion" usually refers to voluntary exclusion from gambling venues. Yet many businesses which sell or serve alcohol also allow patrons to make informal requests for self-exclusion.[9] In some places, standardized liquor self-exclusion request forms are available online, and businesses are legally required to honor valid self-exclusion requests.[10] See also
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What is meant by self-exclusion?
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