How long does it take for electricity to come back on after paying the bill Reliant

It’s been all over the news and perhaps you’ve already started to feel the pinch yourself, but there’s no denying electricity and gas prices are on the rise. It’s been the perfect storm: a cold weather snap causing an increased demand for heating; a series of coal fired power station outages; and spiking commodity prices as a result of the war in Ukraine. All of these factors have contributed to an increase in wholesale electricity and gas prices across Australia. 

So what’s really going on here? What can Australia do about it? And what does this mean for the future of Australia’s energy system? Our experts are here to break it down… 

Why are our gas prices going up?

Gas prices are soaring across the country, but let’s be crystal clear, it’s not because of a gas shortage. It’s actually due to a gas export crisis – we have a LOT of gas! In fact, Australia is in the top three exporters of liquid natural gas in the world, right up there with Qatar and the USA. 

The war between Russia and Ukraine has led to many countries applying sanctions on Russia, and banning the imports of their fossil fuels. This has caused major increases in the price of all fossil fuels, including gas, because Russia is a major exporter of both gas and oil.

How long does it take for electricity to come back on after paying the bill Reliant

To make matters worse, the previous Australian Federal Government essentially gave free rein to gas companies in the eastern states of Australia, allowing them to export as much as they like overseas, and leaving domestic prices open to the volatility of the international market. In fact, nearly 80% of Australia’s gas is devoted to gas exports. 

This forces Aussies to compete with global export prices for our own gas, while gas companies make super profits. Australians are now paying a heavy price for this energy policy failure by the previous government, its chronic dependence on fossil fuels, and inaction on emissions reduction.

This has flow-on effects for electricity prices in general. Although it is the most expensive form of generation, gas is often the ‘price setter’ in the National Electricity Market. This increases wholesale prices because all other forms of generation in a given period of time are paid what gas generators cost to run, which is driving up power bills for consumers. 

Nicki Hutley, Climate Councillor and leading economist and former Partner at Deloitte Access Economics explains: “What we’re seeing right now is the cost of remaining heavily reliant on fossil fuels for energy. Soaring energy bills for many households will exacerbate already significant inflationary pressures.”

Why, in 2022, are we still so reliant on gas?

Great question! We really shouldn’t be.

Gas is a polluting fossil fuel which is driving climate change. To reach net zero emissions by 2035, we need to rapidly phase out gas from our energy system. The science has been very clear on this. The International Energy Agency has also made it clear that in order to achieve net zero and have any chance of keeping warming within 1.5C, no new gas, coal or oil developments can go ahead. None.   

The reality is, due to a litany of policy failures over the past decade in Australia, Australians are far too reliant on gas. Too many homes, businesses and industries rely on gas for heating, cooking, and energy at the moment. The soaring power bills we’re currently experiencing hit the most vulnerable people in our society the hardest, which means Australians are being forced to make difficult decisions on household spending. Find out how to get your home off gas here.

A lot of the sting could have been taken out of this situation if our Federal Government had prioritised renewables in our energy system over the past decade, instead of backing in more and more fossil fuels. This would have left us in a much better position when faced with international energy crises, as well as put us on track to meet net zero emissions. 
We’ve lost a decade of opportunity to get in front of this crisis, while the gas companies have continued to profit from their dirty product and global temperatures have continued to rise. It’s a crying shame, but the lessons are there to be learned and now there is no more time to waste as we get on track to our renewables future.

Fast-tracking our transition to renewables

Sun and wind are resources we have in abundance here in Australia, and the beauty is, they won’t run out! Unlike coal, oil and gas, which are finite resources that remain exposed to the volatility of the market. 

Greg Bourne, Climate Councillor, energy expert, former President of BP Australasia and former advisor to Margaret Thatcher says: “We must turn our back on traditional self-serving responses and accelerate our investments in renewable energy and storage to help protect ourselves from volatility, lower our emissions, create new industries and become more self-sufficient.” 

How long does it take for electricity to come back on after paying the bill Reliant

Renewables are now the cheapest form of energy generation in Australia, according to CSIRO. The quickest and cheapest way to increase Australia’s supply of affordable energy is to replace fossil fuels with renewables and electrify our households and businesses. We are one of the sunniest and windiest places on the planet – renewables backed by storage makes economic sense AND addresses climate change. It’s a real win-win situation.

To address climate change and the energy prices crisis, Australia needs to phase out fossil fuels as quickly as possible and replace them with clean and affordable renewable energy and storage. 

The good news is that it’s already happening. In fact last year renewables provided more than 30% of power in Australia’s largest grid and in the ACT, where good policy has meant low-cost renewable power is surging ahead – power prices are actually going down. 

So we know it works, we just have to pick up the pace. 

Climate Councillor and leading economist Nicki Hutley sums it up nicely: “The only thing that could have avoided this problem was renewables. Renewables with storage should be the answer. The ACT is showing the rest of the nation how investing in renewables delivers greater returns to households and businesses in the form of  cheaper, cleaner, energy.”

In summary: the quicker we get off planet-killing gas, the better off we’ll all be. 

Know your rights and responsibilities if your company has disconnected or restricted your supply of electricity, gas or water.

If you don’t pay your energy bills, your electricity or gas company can disconnect your supply. That means it will cut off your supply and you won’t have access to electricity or gas.

If you don’t pay your water bills, your water company may take action. It can’t cut your water off completely but it can restrict your supply so that you get less water.

If you don’t pay your LPG company, your deliveries may be stopped.

Watch our video for more information about disconnection and restriction.

Before disconnecting or restricting your supply, your company must send you:

  • a bill
  • a reminder notice, unless you are on a shortened collection cycle
  • a warning that includes EWOV’s contact details.

Your company isn’t allowed to disconnect or restrict you:

  • on a Friday, the weekend, a public holiday or the day before a public holiday
  • before 8am or after 2pm on a business day (residential) or after 3pm (business) for electricity or gas, or after 3pm on any day for water
  • between 20 December and 31 December (electricity and gas only)
  • if someone in your household depends on life support equipment (electricity and gas), or if you’re a registered special needs customer (water)
  • if water restriction would cause a health hazard
  • if you’ve applied for a Utility Relief Grant and you’re waiting on a decision
  • if you have started a complaint with us and it’s not yet resolved
  • if you owe less than $300 (including GST) for electricity or gas, or less than $200 for water, and have been paying your bills
  • if it’s a total fire ban day (water).

If your company disconnects or restricts your supply without following these rules, they may have to pay you a Wrongful Disconnection Payment (electricity or gas) or a Guaranteed Service Level payment (water). There is no payment for LPG or embedded network customers.

If your company tells you it is going to disconnect or restrict your supply, or if it already has, contact it straight away. Ask what you have to do to avoid disconnection or restriction, or to get reconnected.

The company may ask you to pay something. If you can’t pay it, tell them what you can afford and ask to set up an affordable payment plan ensuring you access all your entitlements. Ask the company if it can help you through its hardship program.

We have more information for people who are having trouble paying bills or are in debt with their electricity, gas or water company:

Visit the Trouble paying a bill page for more information if you’re having problems paying what you owe on a bill.

Visit the Debt collection and credit default listing page for more information if your company has started debt collection against you, has sold your debt to a debt collection agency or if you’ve been credit default listed.

Your energy company must reconnect your electricity or gas supply on the same day, as long as it’s requested before 3pm. If they get the request after 3pm, they must reconnect it the next business day.

For safety reasons, the mains switch needs to be turned to the ‘off’ position for electricity or a person over the age of 18 needs to be at the property for gas.

Water

Your water company must restore your supply within 24 hours, once it’s aware that the restriction needs to be removed.

If you can’t work something out with your company or if you think you’ve been disconnected or restricted in a way that doesn’t follow the rules, contact us.

While we’re investigating your case, we’ll ask your company not to disconnect or restrict your supply, or to reconnect it if that has already happened. We’ll also check whether the company followed the rules and if you are eligible for a Wrongful Disconnection Payment or a Guaranteed Service Level payment.

We can help with most complaints about energy or water issues in Victoria, big or small. Our service is free to Victorian customers.

If you don’t have a complaint but just want some general information, we call this an enquiry. We may even be able to refer you to another agency.

You can make an enquiry at any time. Call us on 1800 500 509, send us an email or start a live chat.